Delete your OurWay account
Self-service deletion, when available
If you can sign in and self-service deletion is available in Settings, you can delete your own account without submitting a separate request:
- Open OurWay and go to Settings → Account.
- Choose Delete account.
- Confirm by typing your display name and verifying your current password. Accounts that use an identity provider must have signed in again recently.
Open Settings (you will be asked to sign in first). If self-service deletion is unavailable, check the request options below.
Request deletion if you cannot sign in or use self-service
No support address is configured for this deployment.
Email deletion requests are unavailable here. If self-service deletion is also unavailable, this page cannot currently accept your request.
What is deleted
- Your profile: name, display name, avatar, bio, school, major, graduation year, pronouns, and social link.
- Your account, sign-in credentials, and refresh sessions. This device returns to the sign-in screen, and you cannot sign in again.
- Your club memberships, join requests, event RSVPs, and saved events and posts.
- Your connections, and the blocks you had set.
- Your one-to-one conversations.
An access token issued before deletion can remain cryptographically valid until its short expiry. Deletion still removes the profile and membership records that provided access through OurWay's database rules.
What is kept, and why
Some data is not deleted because it is shared club history, a safety record, or—when payments are enabled—a financial record:
- Messages you sent in club chats. They remain in the club's shared conversation, shown without your profile attached.
- Reports and moderation records involving your content, so a safety record does not vanish when an account is removed.
- Clubs, posts and events. These belong to the club rather than to an individual and remain with it.
- Club payment and proof records, when payments are enabled. Obligations, transactions, receipts, audit history and private proof files remain with direct profile references removed. A proof file's technical path can retain the former account identifier, and retained transaction notes or references can contain other account-related data. The legal retention period has not yet been decided by the owner and legal counsel, so payments remain gated until that policy is set.
Retained shared content and moderation records may still contain personal information in their text or attachments after your profile is removed. This does not promise immediate removal from provider logs or backups.
Full detail is in the Privacy Policy.
If you own a club
A club must always have an owner. If you are the primary owner of a club, transfer ownership to another officer before deleting your account — the app will tell you which clubs need this.